Refund and cancellation policy

Service calls and inspections

A scheduled service call or inspection may be cancelled or rescheduled at no charge up to one business day before the visit. Cancellations with less notice, or a crew that arrives and cannot access the equipment, are billed a trip charge equal to one hour of labor plus any fuel surcharge quoted.

Equipment orders

Deposits on equipment orders are refundable in full until the equipment ships from the manufacturer. After shipment, returns are subject to the manufacturer's return policy and restocking fee, and return freight is the customer's responsibility. Special-order and custom-configured equipment is not returnable once shipped.

Completed work

Labor that has been performed is not refundable. If a repair does not hold within the 90-day labor warranty, we will return to correct it at no charge for labor.

Refund timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds typically appear in 5 to 10 business days depending on the issuing bank. ACH and bank transfer refunds are returned to the originating account.

Billing questions and disputes

Contact us before filing a dispute with your bank: info@raddpayments.com or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. Have the invoice number ready and we will send the service report or installation sign-off for the job.